Monitoring - The issue has been resolved, but we are continually monitoring in case of further problems. The team are planning mitigations in case of re-occurrence.
Mar 21, 2025 - 11:08 UTC
Mar 21, 2025 - 11:08 UTC
Update - The team will prepare to implement a fix and schedule 60 minutes of downtime soon across the GCC and JCAN platform.
We will inform you when maintenance starts.
Mar 21, 2025 - 09:33 UTC
We will inform you when maintenance starts.
Mar 21, 2025 - 09:33 UTC
Identified - The identified issue is related to an external API integration, which is currently impacting our GCC Certificate Issuance. Our team is actively working to resolve this as quickly as possible. We appreciate your understanding and patience during this time.
Mar 21, 2025 - 08:02 UTC
Mar 21, 2025 - 08:02 UTC
Update - We are continuing to investigate this issue.
Mar 20, 2025 - 13:33 UTC
Mar 20, 2025 - 13:33 UTC
Investigating - We identified an issue affecting certificate issuance through the GCC platform, causing an intermittent ca_connection error. Some of the CAs were successful upon reprocessing. The team is still investigating the issue.
Mar 20, 2025 - 13:33 UTC
Mar 20, 2025 - 13:33 UTC
Atlas
Operational
User Portal
Operational
Document Signing Service (DSS)
Operational
Certificate Issuance
Operational
OCSP & CRL Services
Operational
Time Stamping
Operational
Edge Enroll
Operational
GCC
Operational
GCC User Portal
Operational
Certificate Issuance
Operational
OCSP & CRL Services
Operational
Other Product Lines
Operational
Timestamping (Japan Certified Timestamp partner) for document signing
Operational
Timestamping (GlobalSign Japan Accredited Timestamping) for document signing
Operational
Timestamping (non-Atlas RFC3161 and Authenticode for document and code signing)
Operational
Marketing Websites
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
GlobalSign Atlas ACME System Infrastructure with Service Outage Apr 8, 2025 10:30-11:30 UTC
We will be performing configuration changes to the GlobalSign Atlas ACME system infrastructure. This maintenance is essential to enhance the performance and reliability of our services. The following services will be impacted during the maintenance:
- Requesting ACME certificates through your ACME agent
- Requesting ACME certificates through the Atlas User Portal
We understand that this may cause some inconvenience and we apologize for any disruption this may cause. We appreciate your understanding and patience as we work to provide you with a better service.
Posted on Mar 24, 2025 - 11:11 UTC
- Requesting ACME certificates through your ACME agent
- Requesting ACME certificates through the Atlas User Portal
We understand that this may cause some inconvenience and we apologize for any disruption this may cause. We appreciate your understanding and patience as we work to provide you with a better service.
Posted on Mar 24, 2025 - 11:11 UTC
Maintenance to Enhance System Infrastructure Jun 7, 2025 15:00-21:00 UTC
We will be conducting system maintenance resulting in a service outage. Please avoid accessing the system during this time. We apologize for any inconvenience and appreciate your understanding.
■Scope of impact
GCC User Portal
Certificate Issuance
SSL API Certificate Issuance
SSL (Access to Domain Validation URL)
ePKI API Certificate Issuance
EPKI (Access to certificate acquisition URL)
JCAN User Portal
JCAN Certificate Issuance
JCAN API Certificate Issuance
JCAN (Access to certificate acquisition URL)
[Note] There is no effect on the use of issued certificates or revocation confirmation.
Posted on Mar 07, 2025 - 07:26 UTC
■Scope of impact
GCC User Portal
Certificate Issuance
SSL API Certificate Issuance
SSL (Access to Domain Validation URL)
ePKI API Certificate Issuance
EPKI (Access to certificate acquisition URL)
JCAN User Portal
JCAN Certificate Issuance
JCAN API Certificate Issuance
JCAN (Access to certificate acquisition URL)
[Note] There is no effect on the use of issued certificates or revocation confirmation.
Posted on Mar 07, 2025 - 07:26 UTC
Maintenance to Enhance System Infrastructure Jun 21, 2025 15:00-21:00 UTC
We will be conducting system maintenance resulting in a service outage. Please avoid accessing the system during this time. We apologize for any inconvenience and appreciate your understanding.
■Scope of impact
GCC User Portal
Certificate Issuance
SSL API Certificate Issuance
SSL (Access to Domain Validation URL)
ePKI API Certificate Issuance
EPKI (Access to certificate acquisition URL)
JCAN User Portal
JCAN Certificate Issuance
JCAN API Certificate Issuance
JCAN (Access to certificate acquisition URL)
[Note] There is no effect on the use of issued certificates or revocation confirmation.
Posted on Mar 07, 2025 - 07:28 UTC
■Scope of impact
GCC User Portal
Certificate Issuance
SSL API Certificate Issuance
SSL (Access to Domain Validation URL)
ePKI API Certificate Issuance
EPKI (Access to certificate acquisition URL)
JCAN User Portal
JCAN Certificate Issuance
JCAN API Certificate Issuance
JCAN (Access to certificate acquisition URL)
[Note] There is no effect on the use of issued certificates or revocation confirmation.
Posted on Mar 07, 2025 - 07:28 UTC
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